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Almost Famous Burgers

Almost Famous Burgers opened in 2009 as a pop-up concept behind an unassuming door in Manchester’s Northern Quarter. The restaurant quickly became a cult destination with thousands queuing up every week. Following on from the popularity and success of the pop-up , the group made the Northern Quarter venue a permanent site and also opened larger venues in Manchester's Great Northern Warehouse and in nearby cities, Leeds and Liverpool.

Key Challenges

  1. Multi site
  2. Old, listed buildings
  3. Already trading, no interruption
    during network upgrade

Project Details

  1. IVR Call Management
  2. Korubu Guest WiFi
  3. Cisco Meraki Smart Hospitality solution

Multi Site

Direct Line For Customers

Almost Famous Burgers operates 4 sites across 3 cities, Manchester, Leeds & Liverpool. With an expanding portfolio the group needed to create efficient line of communication for customers trying to book a table in each venue.
Challenging Venues

Old, Listed Buildings

Each of the restaurants are located in sites which present their own challenges. Most of the venues are in old buildings with thick concrete walls and unconventional layouts which means some sites can suffer with intermittent coverage. This results in card pay terminals failing and issues with phone signals.
Established Brand

Working With Trading Venues

The vast majority of older venues suffer from the same problem, a backbone of dated IT infrastructure. Almost Famous was operating with a number of strained DSL lines which needed to be consolidated over ethernet.  All Almost Famous sites are busy, high traffic venues which open 7 days a week from 12pm till late. When upgrading their network infrastructure it was a key consideration that at no point was their trading interrupted or operations affected by the network upgrade.

“Korubu have worked with us from the start. They have been on hand to assist with our ever growing and changing needs.”

Marie Carter, Director

Result

Call Management

Korubu created a custom call management system which allowed the group to filter and direct callers to the relevant venues and. This was  designed to enhance the efficiency of the way inbound calls come in and simplifies the process from an operational persepctive.
Result

Network Upgrade

After a review of each of the sites, the venues were re-cabled back to a central location. To improve coverage and phone performance extra wifi access points were installed. The new network infrastructure means that should the venue have further requirements in the future these can easily be addressed.
Network Upgrade

No Disruption
to Trading

To ensure there was no downtime between the network upgrade and the venues day to day operations, engineers were deployed to work out of hours meaning the venue can continue to trade whilst works were on going.

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